Privacy Policy

East Valley Elite Garage Door is an independent referral service, operated by AuthenitcBrand, LLC, that connects East Valley homeowners with independent, third-party garage door companies for repair and installation work. We are not a licensed contractor and don't perform garage door repairs or installations ourselves. This policy explains what information AuthenitcBrand, LLC ("East Valley Elite Garage Door," "we," "us") collects through eastvalleyelitegaragedoor.com, how we use it, and the choices you have. This policy has not yet been reviewed by an attorney and is flagged for review within 30 days of the site going live.

1. Information We Collect

• Information you provide: name, phone number, ZIP code, and details about your garage door issue when you submit our contact form or call our number.
• Call data: once our tracked phone number is live, we collect the number you called from, call duration, and — subject to the recording notice in Section 3 — a recording of the call.
• Usage data: standard analytics data (pages viewed, general location by IP, device/browser type) collected automatically through Google Analytics.

2. How We Use Your Information

We use the information you provide to match your request with an independent, local garage door company that reports holding an active Arizona ROC license and serves your area, to contact you about that match, and to improve this site. We do not use your information to make hiring, credit, insurance, or employment decisions about you.

3. Call Recording

Arizona is reported to be a one-party consent state for recording telephone calls, meaning a business may generally record a call it is a party to without the other party's consent. As a matter of internal policy, we apply the same practice on this site regardless of that minimum: if call recording is enabled on our tracked line, an audible notice plays at the start of the call stating that it may be recorded. Continuing the call after that notice is your consent. If you don't want your call recorded, you can hang up and reach us through the contact form instead. Recordings, where made, are retained no longer than 12 months and used only for quality, training, and dispute-resolution purposes.

4. How We Share Your Information

We share your contact information and job details only with the specific independent garage door company we match you with, so they can contact you to quote and, if you choose, perform the work. Your phone number and other SMS opt-in data are shared only with the specific independent provider needed to fulfill your request, and are never sold or shared with anyone else for marketing purposes. If your request is later matched to a different provider than the one originally contacted, we obtain fresh consent before that new provider sends you any automated marketing message.

5. SMS / Text Messaging

If you opt in on our contact form, East Valley Elite Garage Door (and the specific independent garage door company you're matched with) may text you about your request. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Opting in to SMS is never required to submit your request or receive a match.

6. Cookies & Tracking

This site uses Google Analytics (GA4) cookies to understand how visitors use the site. We do not use advertising or retargeting pixels. You can control or delete cookies through your browser settings; doing so may affect some site functionality but won't prevent you from submitting a request.

7. Data Retention & Security

We retain contact-form submissions and call records for as long as needed to fulfill your request and for a reasonable period afterward for record-keeping, then delete or anonymize them. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is 100% secure.

8. Your Rights

You can ask us what information we have about you, request a correction, or ask us to delete it, by using the contact information in Section 12. We don't sell personal information collected through this site as a matter of policy. If applicable law in your state gives you additional rights to access, correct, opt out of certain processing, or delete your information, contact us and we'll respond consistent with that law.

9. Children's Privacy

This site is not directed at children under 13, and we do not knowingly collect information from them. Our SMS program is limited to users 18 and older (see our Terms of Service).

10. Third-Party Sites

This site may link to third-party resources — for example, the Arizona Registrar of Contractors' license lookup, or the sites of the real companies referenced in our licensing guide. We aren't responsible for the privacy practices of sites we don't operate.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the effective date at the top of this page.

12. Contact Us

Questions about this policy or your information? Contact us or call (480) 555-0100.